Frequently asked questions
Do you offer an EXPRESS service?
Yes, we do offer an express service for customers who need turnaround much faster. Sometimes even next day! We can advise on what's possible during the time of ordering. Naturally, it depends upon stock levels available and workload at the time of ordering but we do try to cater for urgent orders as best as we can. Express services are offered at a premium rate.
How can I pay for my order?
Paying for your order is easy. It can be done online using a credit card via the invoice email that we will send you or you can EFT directly to our bank account details are available on invoicing. There is a small surcharge to pay online, but it smooths out and speeds up the process. All the major credit cards can be used in the online payment system.
Can I track my order delivery?
Yes you can track your order electronicall online using the TNT tracking portal - or in the case of an Auspost delivery you can use their tracking system. When your order is ready for uplift by our couriers we will notify you by email and provide all the tracking details at that point.
Who do you use to deliver?
All our orders are delivered using TNT. We find them to be the most reliable - end to end - company, and they have excellent online tracking facilities. With some orders we may use Auspost though this is rare. Smaller orders of 25 or less are usually sealed in a waterproof bag, while most orders are boxed in solid Gildan or Anvil apparel boxes. All orders are packed by hand for quality control and have internal waterproofing bags to keep them warm and dry. Box weight vary between order based on the quantity or items purchased but typically they weigh aroun 10kgs.
How long will my order take to be delivered?
We deliver throughout Australia! Delivery times will depend on your location. Once payment is confirmed your order will be printed and packaged.
From point of payment to point of despatch typically takes between 5-7 days. But this is always dependant upon how busy we are when you make your payment.
With delivery times we have found that orders to NSW, ACT are often delivered next day, QLD, VIC & SA are 2-3 days, WA, NT, TAS usually 3-10 days. Tracking details help you monitor delivery.
We do offer a faster delivery service, for example next day from NSW to WA, but naturally there is a surcharge for expidited delivery.
If you are looking to get your order more quickly let the team know at the point of ordering.
Where do you deliver to?
We deliver Australia-wide.
Where Australian clients have destinations overseas we can arrange for delivery worldwide at an extra charge.
Can we take part-delivery on an order and fulfill the rest of the order later?
Yes. In some cases, clients may want to create a larger order which can be drawn down as and when needed. This allows customers to achieve the best rates per item possible. In these cases an order must be paid for in full and screens will be allocated and stored for the full client requirement ready for printing and despatch at shorter notice.
Can I organise a repeat order?
Yes you can. We keep all the artwork for clients on file, unless they specify that we should delete files. Screens are reused regularly, but we can make a new one up for a repeat order. If you think you will need a repeat order at some point, its always wise to let us know when ordering. That way we can keep screens ready for when you need a repeat order which improves on the turn-around time. Repeat orders still require a minimum order qty of 15 items per garment type.
How are you able to sell your garments at such good prices?
Price mark-up on T-shirts can be excessive across the market. We try to keep our overheads to a minimum where possible. But basically, we are not in this for the money! Our customers appreciate that we have to make enough money to support ourselves and ensure we give to other organisations like Compassion Australia and the Barnabas Fund for Persecuted Christians. But it doesn’t take our Customers long before they realise the value that we can create in a good, well priced T-shirt. Generally we are about 35% cheaper than most of our competitors, and in some cases it’s a lot higher!
Are you really based in Australia?
Yes, absolutely! So many online T-Shirt companies seem to be based in the USA. But we are in good old Oz! Specifically, we are in Armidale, in the lovely New England region of New South Wales.
We believe it's the best place to print t-shirts in Australia as its a dry arid climate that does not get too hot, but gets well below zero in winter! Brrrrh!
If we give you one of our designs who will own the copyright?
Clients always own the copyright on their pre-designed images. When an order is placed then the customer with a predesigned image essentially allows us to handle the image electronically and keep a copy for future use if required. But the copyright remains with the customer or the original copyright holder. In some cases a customer may ask for us to destroy all versions of the image on our systems including print positives. It is the responsibility of the customer providing their own artwork to ensure that they posses the legal rights to any third party images they are providing. For example, we can't print something like the Coca-Cola or a University logo if you are not actually in possession of the copyright or don't have permission to use it. This is a standard requirement in the Printing world.
If you do the design for us who will own the copyright?
Essentially, the copyright exists with the people who created the design electronically in the first place. Which in this case is us. However, when an order is placed and paid for then we relinquish any rights to the use of that design artwork and any copyright is transfered to the ordering organisation upon delivery of the order. In the case where we do a design and you don’t wish to purchase stock from us, then the copyright remains with us. It is not lawful to get us to do a design – in most cases for free – and then use it without placing an order from us. Please note we will charge for the use of this artwork if it is used without permission or payment.
It is worth noting that where a client provides their own artwork they must have approval to use any third party logo's or trademarks. If in doubt about these processes feel free to give us a call and talk through your concerns.
What is your returns policy?
The printed products that we supply are custom printed. As such they have no value to us to take as a return as we can't resell them. Accordingly, we don’t accept returns unless the goods in orders are faulty. In these rare cases we reserve the right to replace the faulty goods only. We pride ourselves in making sure that our trading policies are legally in accordance with the Dept of Fair Trading policies in New South Wales which can be reviewed at the following link: Office of Fair Trading https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds
Do you offer samples?
Screen printing is an expensive print medium to get a print run going. As a result we do not offer print runs of less than 15. We are unable to offer printed samples but can sell blank garments (not available in every brand) to customers wanting to know more about the garment quality and sizes.
We do create digital mockups of the work as part of the quotation process though. These can be a handy reference and will be an accurate representation of the final product.
Where are your garments made?
People often want to know where are garments are made. There are usually 2 reasons they want to know:
1. Are they made in Australia?
Our largest garment supplier are GILDAN who are a Canadian company shipping globally. Customer also ask for AS Colour and RAMO brands that tend to come from China. There are a number of Australian T-shirt companies that supply garments made in Australia with Australian cotton, or in some cases garments made with Australian Cotton but made in Vietnam or other countries. We have tried using a number of these companies for stock. We have found that the pricing on this stock does not fit the pre-decorated market that we (and most other screen print businesses) operate in. Customers come to us because we undercut the market rates dramatically. Sadly, if we were to use Ausytalia Cotton and Australian made garments this would greatly inflate the prices and people would not buy from us.
2. Are they made in Sweatshops with companies with poor records of Corporate Social Responsibility [CSR] towards the environment and employees?
Our largest garment supplier (GILDAN) is a Canadian company who ship globally. They are the biggest garment company for the screen printing industry in the world and have the best CSR reputation out there on account of the support they provide to their workers (more than 60,000 of them!) and the chemicals they use etc. They are quite literally unparalleled in these areas. For us it is essential that we partner with copmanes that operate in an ethical and environmentally sustainable way. See here for their policy on CSR: https://www.genuineresponsibility.com/en/
Can I change Ink Colour for some of the garments in my order?
Yes you can. Do make this happen we need to do a press wash which requires us to wash out the ink and dry the screen. There is a small charge of $35 per screen to do this. It is worth noting that we wont do this for just a few garments in your order, it usualy needs to be at least 10 to change the ink colours.